Questions & Answers

  • Why can't I order?

    You must be registered in the shop to be able to order items.

    If you do not have a shop account yet, you can register here.

  • Where can I view my data?

    You can view, amend and, if necessary, correct your data in the dealer area. 
  • What are my delivery conditions?

    The initial order value for new customers is 1,000 euros net and is carriage paid.

    For follow-up orders, there is a minimum order value of 500 euros net. Below an order value of 500 Euro net, we charge a minimum quantity surcharge of 5.00 Euro net.

    Our free delivery limit for new customers from 1.7.2022 is 750 euros net.

  • How can I register?

    Please fill out the registration form as completely as possible. Our team will now check your entries and your trade licence/extract from the commercial register in order to complete the registration. once your customer account has been activated, you will receive a confirmation email to the email address you provided within a very short time.

    If you are already a Sompex customer, the email address you entered will be matched with your existing customer data and your conditions will be displayed in future after you have registered in the shop.

  • How can I reach Sompex customer service?

    Our customer service can be reached:

    Mon. - Fri. from 9:00 - 15:30 via the chat function in the shoporby


  • What happens if I refuse to accept my order?

    Please note that we will have to charge you for any additional costs incurred as a result.
  • How do I know when my order will be delivered?

    You can see your order via the tracking number in your customer account, provided the order was placed via the shop. Please log in here.

    The delivery times of the individual shipping companies vary and are not our responsibility.

  • Can I see the current status of my order in my customer account?

    Yes, you can view the current status of your order in your customer account. Please log in here.
  • What advantage do I have when I order from the Sompex online shop?

    The Sompex online shop is available 24 hours a day, 7 days a week. In addition to the possibility of getting an overview of our entire range, you also have numerous filter options at your disposal.
  • What advantage do I have if I register?

    By registering in the Sompex online shop, you will enjoy numerous advantages

    • Mark your favourite products in your individual watch list
    • View live stocks of our products
    • Alternatively, we will show you the stock dates of our unavailable products
    • Our branded products are displayed at your individual prices
    • Track your shipment for all orders placed in the shop
    • Benefit from 3% additional partner discount and improve your calculation
    • More useful features are in the works - let us surprise you
  • Can I change an order?

    Once you have completed the order process, you cannot change your order.
  • Can I have my order sent to another address?

    Of course you can have your order sent to a different address. You have the option of specifying a different delivery address in the order process.
  • I would like to use pictures of Sompex products. Who is my contact person?

    If you are interested in using pictures of our products or other photos from our online shop for your purposes, please contact us. Your contact person in this case is our sales department:
  • How is the order delivered?

    We currently deliver our parcels with DPD and our pallets with Rhenus. Dachser is our strong partner abroad.
  • I could not complete my order due to a technical error. What should I do?

    Our customer service will be happy to help you on +49(0)2115228070
  • I would like to register for the newsletter. How does this work?

    You have the possibility to register for our newsletter. If you have registered in our shop, you can enter an e-mail address for our newsletter in your customer account. This way you will receive regular offers, information about new products and important dates and much more.

    You can also register for the newsletter via our website - even if you are not registered as a customer.

  • I have forgotten my password. What can I do? 

    If you have forgotten your password, you can have your previous password reset and set a new one. Please click here.
  • I cannot log in. What can I do?

    First of all, please check whether you have entered your data correctly. If this is the case, there may be a technical problem. Please contact a member of our customer service team.
  • How do I change my password?

    You can change your password at any time in your customer account.
  • How do I change my address?

    You can change your delivery address at any time in your customer account. Please note that you cannot maintain or change your company name or address via the customer account. If there are any changes, e.g. due to a move, please contact our customer service.
  • How do I change my e-mail address?

    You can change your e-mail address at any time. To do so, please simply log into your customer account.
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